Thank you for shopping at Marli Toy Art .

We appreciate your business and strive to provide you with the highest quality handmade items. If you are not entirely satisfied with your purchase, we're here to help.

Returns

Due to the unique, made-to-order nature of our handmade products, we can only accept returns for items that meet the following conditions:

1. Damaged or Defective Items:
      - If your item arrives damaged or defective, please contact us within 7 days of receiving your order.
      - Include your order number, a description of the issue, and photos of the damaged or defective item.                 -We will work with you to provide a replacement or a refund.

2. Incorrect Items:

   - If you receive an incorrect item, please notify us within 7 days of receipt.                  -Provide your order number and details of the incorrect item received.                            -We will arrange for the correct item to be sent to you at no additional cost.

        Non-Returnable Items

We do not accept returns or exchanges for the following:

   - Custom or personalized orders.

   - Sale items or gift cards.

   - Items that have been used, worn, or altered after delivery.

Refunds

Once your return request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us with your order number and details of the issue.

Shipping

To return your product, you should mail your product to: 
    Lidiia Marinchuk

Rua Agostinho Neto 29 apt 4C                             1750-004 Lisboa, Portugal

   - You will be responsible for paying for your own shipping costs for returning your item, unless the item is defective or incorrect.

   - Shipping costs are non-refundable.

 Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

   - marlitoyart@gmail.com

   - ‪+351 938 739 954‬

   - Lidiia Marinchuk                                       Rua Agostinho Neto 29 apt 4C                        1750-004 Lisboa, Portugal

Thank you for your understanding and support of our small handmade business!